Last Updated: February 16, 2026
Welcome to Cactus Billing Solutions. By accessing our website or using our services, you agree to comply with and be bound by the following terms and conditions.
1. Professional Services Overview
Cactus Billing Solutions provides high-level administrative support to healthcare providers across all 50 states. Our expertise spans specialties including Mental Health, ABA Therapy, DME, Cardiology, and Family Medicine.
We facilitate the submission of claims to major payers such as Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and Humana, as well as government entities like Tricare and CMS..
2. SMS Consent & Communication Policy
In compliance with mobile carrier requirements and consumer protection laws, we maintain strict standards for text communication.
2.1 SMS Consent Communication
The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes. Your privacy is our priority, especially within the sensitive landscape of healthcare administration..
2.2 Types of SMS Communications
If you have consented to receive text messages from Cactus Billing Solutions, you may receive messages related to:
- Appointment Reminders: Notifications for scheduled consultations.
- Follow-up Messages: Post-service check-ins or credentialing updates.
- Billing Inquiries: Updates regarding RCM cycles or outstanding claims.
- Promotions or Offers: Occasional updates on new service lines (e.g., Medical Scribing or Healthcare Virtual Assistants).
Example: “Hello, this is a friendly reminder of your upcoming consultation with Cactus Billing Solutions on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”All content on this website, including logos, text, and graphics, is the property of Cactus Billing Solutions and is protected by copyright laws.
2.3 Message Frequency
Message frequency varies based on the nature of your engagement with our RCM or credentialing teams. On average, you may receive up to 2–4 SMS messages per week regarding your account status or urgent billing updates.
2.4 Potential Fees
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees are the responsibility of the user and may vary if messages are sent or received internationally.
2.5 Opt-In Methods
You may opt-in to receive SMS communications from Cactus Billing Solutions via:
- Checking the SMS consent box on our digital onboarding portal.
- Verbal consent during a phone consultation.
- Submitting an online inquiry form on our website.
- Filling out a paper-based service agreement.
2.6 Opt-Out & Help
- Verbal consTo Opt-Out: Reply “STOP” to any SMS message you receive from us. You will be removed from our messaging list immediately.
- For Help: Reply with the keyword “HELP” or contact our Tempe, AZ office directly via our [Contact Page].ent
3. HIPAA & Compliance
As a premier medical billing company, Cactus Billing Solutions is fully committed to HIPAA (Health Insurance Portability and Accountability Act) compliance. We utilize secure EHR/EMR integrations and encrypted data transmission to ensure the Protected Health Information (PHI) of your patients (from Pediatrics to Geriatrics) remains secure.
4. National Service Reach
While our headquarters is located in Tempe, Arizona (serving the Greater Phoenix, Scottsdale, and Mesa areas), our terms of service apply to our operations across all 50 U.S. States. We adhere to both federal regulations and specific state guidelines for Medicaid and workers’ compensation billing.
5. Limitation of Liability
Cactus Billing Solutions strives for 100% accuracy in ICD-10 and CPT coding. However, the provider remains responsible for the clinical documentation supporting the claims. We are not liable for denials resulting from insufficient clinical evidence provided by the practice.